Refund & Shipping Policy

Due to the sensitive nature of research materials, returns are generally not accepted once an order has been dispatched.

Returns are generally not accepted once an order has been dispatched, because research compounds cannot be verified as unaltered after they leave our facility.
If a product arrives damaged, defective or incorrect, contact our support team within 48 hours of delivery with your order number and photographs of the item and packaging.
Approved cases are resolved by replacement or refund at our discretion once the issue has been verified.
Refunds are issued to the original payment method. Processing times depend on your bank or card issuer.

Orders are processed within 1–2 business days of payment confirmation.
Shipping is available Australia-wide only. We do not ship internationally.
A shipping confirmation email with tracking details is sent once your order is dispatched.
Delivery timeframes are provided by the carrier and may vary by location.

If you have any questions about a return or your shipment, please contact us at info@mypeptidesaustralia.com.